info@intimando.com

EU COUNTRY SHIPPING FROM 9,90€ | 50% OFF FOR ORDERS ABOVE 120€

SHIPMENTS - 1. Italy

The shipments are entrusted to the courier Bartolini (BRT), which guarantees delivery within 24/48 working hours. They are free for all orders from € 50.00 upwards (value of products purchased); below this cost their cost is € 5.90.

The CLIENT is required to indicate in the "notes" section during the purchase phase, any information that may be useful to the courier if necessary (eg directions, name on the intercom if different from the customer, internal, scale, delivery c / or different surname or company etc.).

All orders placed before 1pm will be shipped the same day (an email will be sent after shipment, usually before 4pm), otherwise the next business day.

The CUSTOMER can constantly have information about the status of his shipment thanks to the tracking system (by requesting the shipment number by e-mail) and the BRT courier allert, which will notify the customer of the custody of the package for shipment and will indicate via cellular the scheduled time slot in which the parcel will be delivered. For this reason we advise our customers to register a mobile number when ordering.

The courier makes 2 delivery attempts before placing the parcel in storage. Usually leaves a ticket with written directions to request delivery at the same address or different address and time desired. In any case, the customer is not charged additional costs of storage or withdrawal and our customer support is always support to ensure delivery of the package in the shortest possible time and then, if necessary, the release of the package from stock within 24 / 48 hours. In the event that the courier can not deliver the package after 3 attempts or rejection of the recipient, the order will be canceled and the package will return to the sender. Any refund, which will be subtracted the costs of return (€ 9.00) and storage (€ 4.00), will be made within 24/48 working hours.

All packages are insured by total theft or loss; the insurance does not cover cases in which the CLIENT accepts a package that is obviously open or with signs of tampering, in this case the CLIENT is invited to refuse the package, only in this way it will be possible to proceed with the reimbursement. Cash on delivery is a method of payment that always entails (even for orders over 50 €) an additional charge of 5.00 € to the CUSTOMER and, at the discretion of Intimando, may not be accepted for higher orders. at € 250.

In times of high demand (eg December) delivery may be delayed (1-2 days) not dependent on INTIMANDO, but by the courier.

The public holidays, in which no shipments will be carried out, are the following:

1 and 6 January
Easter and Easter Monday
25 April
May 1
June 2nd
14-15 August 2015
1 November
December 8th
24-25-26 and 31 December
Any other periods during which the parcels will not be sent, will be communicated on the SITE (eg on large slides, when ordering in the section dedicated to the courier).

 

SHIPMENTS - 2. Abroad

The countries to which we ship are the following with relative tariff:

Austria = 12,90€

Belgio = 12,90€

Bulgaria = 24,90€

Croazia = 26,90€

Danimarca = 17,90€

Estonia = 24,90€

Finlandia = 26,90€

Francia (Corsica) = 50€

Francia = 12,90€

Regno Unito = 19,90€

Germania = 9,90€

Grecia = 31,90€

Irlanda = 24,90 €

Lettonia = 24,90€

Lituania = 24,90€

Norvegia = 24,90€

Olanda = 12,90€

Polonia = 24,90€

Portogallo = 26,90€

Romania = 22,50€

Slovacchia = 22,50€

Slovenia = 22,90€

Spagna = 15,90€

Spagna (Baleari) = 22,90€

Spagna (Canarie) = NO

Svezia = 24,90€

Ungheria = 24,90€

FOR ORDER ABOVE 120€, 50% OFF ON SHIPPING COSTS (calculated in your cart)

Delivery is made by DPD and delivery times vary from 3 to 5 working days. There are no thresholds beyond which shipping is free, so you always pay and is at the cost indicated next to each country.

In the event that the CLIENT, for any reason, causes the stock of the parcel and does not respond to our reminders within 24 hours, we will recall the parcel and refund the order by subtracting the storage costs of € 6 + € 4 per stock day + shipping charges (depending on the price paid for shipping of your country) or € 4 for shipments to Italy plus return shipping.

All costs resulting from failure to deliver the package (wrong address, absence of the recipient and any other reason), are charged to the CUSTOMER.

For shipments to be made in different countries, please contact us by email at info@intimando.com.